1. Overview
This website is operated by Oceangate Trading Pte Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Oceangate Trading Pte Ltd. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
2. Business Information
- Legal Entity: Oceangate Trading Pte Ltd
- Registration Number: 200100921H
- Registered Address: 10 Admiralty St, #06-66, Singapore 757695
- Domain: www.ecoropedecor.com
- Email Contact: hemp@ecoropedecor.com
- Telephone: +65 67537735
3. Products And Orders
We specialise in artisanal items, including handmade hemp rope hanging baskets and multi-layered hanging shelving units. We reserve the right to limit the sales of our products to any person or geographic region, specifically focusing our commercial operations on the European market. All descriptions of products are subject to change at any time without notice, at our sole discretion.
4. Shipping And Delivery
Our logistics operations are conducted in collaboration with premium carriers, including DHL, FedEx, and UPS Priority.
- Dispatch: Orders are processed and dispatched from our Singapore facility within 1-2 business days following order confirmation.
- Delivery Timeline: The estimated delivery window is between 7 to 11 business days.
- Tracking: Automated notifications are dispatched to the email address provided at checkout at key milestones, including dispatch, arrival at regional hubs, and local delivery stages.
- Risk of Loss: In accordance with European consumer protection regulations, the risk of loss or damage to the goods passes to you only when you, or a third party indicated by you (other than the carrier), has acquired physical possession of the items.
- Delays: Should a delivery exceed the standard timeframe, we will initiate a formal investigation with the carrier. Based on the findings, we will facilitate either a full refund or a replacement of the order.
5. Right Of Withdrawal (European Customers)
Under the European Union Consumer Rights Directive, customers residing within the European Union have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement via email to hemp@ecoropedecor.com.
6. Defective Or Damaged Goods
In the event that an item arrives in a damaged or defective state, please contact our support team via email within the withdrawal period.
- Evidence: You are required to provide photographic evidence of the damage or defect.
- Resolution: Upon verification, we will process a refund or a replacement. In such instances, there is no requirement for the physical return of the damaged item.
7. Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
8. Intellectual Property
All content included on this site, such as text, graphics, logos, and images, is the property of Oceangate Trading Pte Ltd or its content suppliers and is protected by international copyright laws. Any unauthorised use of the materials appearing on this site may violate copyright, trademark, and other applicable laws.
9. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore. However, this choice of law does not deprive consumers residing in the European Union of the protection afforded to them by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of choice, would have been applicable.
10. Contact Information
Questions about the Terms of Service should be sent to us at:
Email: hemp@ecoropedecor.com
Address: 10 Admiralty St, #06-66, Singapore 757695
