This Privacy Policy outlines how Oceangate Trading Pte Ltd (referred to as “the Company”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from www.ecoropedecor.com (the “Site”).
We are committed to processing data in accordance with the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) of the European Union.
1. Data Controller
For the purposes of applicable data protection laws, Oceangate Trading Pte Ltd is the Data Controller.
- Company Name: Oceangate Trading Pte Ltd
- Registration Number: 200100921H
- Address: 10 Admiralty St, #06-66, Singapore 757695
- Email: hemp@ecoropedecor.com
- Phone: +65 67537735
2. Information We Collect
When you interact with our Site, we collect certain personal information necessary to fulfil your orders and provide our services:
- Identity Data: Name and surname.
- Contact Data: Email address, telephone number, and physical shipping address.
- Transaction Data: Details about products purchased and payment status.
- Technical Data: IP address, browser type, and usage patterns collected via cookies to improve site functionality.
3. Legal Basis for Processing
We process your personal data under the following legal frameworks:
- Performance of a Contract: To process and deliver your orders for our hanging baskets and shelving products.
- Legal Obligation: To comply with tax, accounting, and regulatory requirements in Singapore and the European Union.
- Legitimate Interests: To maintain the security of our Site and understand customer preferences.
4. Payment Processing
Payment processing services for our Site are provided by Stripe.
During the checkout process, your payment information (such as credit or debit card details) is collected directly by Stripe. We do not store or have access to your full payment card information. Stripe’s use of your personal information is governed by their own Privacy Policy. Stripe is a PCI-compliant service provider, ensuring the handling of your financial data meets rigorous industry standards for security.
5. Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected.
- Transaction Records: In accordance with statutory requirements in both Singapore and the European Union, we retain financial and transaction records for a period of seven (7) years for audit and tax purposes.
- Communication Records: General enquiries are retained for up to two (2) years after the last interaction, unless a longer period is required for legal documentation.
Once the retention period has expired, data is securely deleted or anonymised.
6. Data Security
We implement industry-standard physical, electronic, and managerial procedures to safeguard your information. While we employ robust measures to prevent unauthorised access or disclosure, no method of transmission over the internet is entirely impenetrable. We continuously review our security protocols to maintain a high level of protection for all processed data.
7. Your Rights
Under the GDPR and PDPA, you have specific rights regarding your data:
- Access: You may request a copy of the personal data we hold about you.
- Rectification: You may request that we correct inaccurate or incomplete data.
- Erasure: You may request the deletion of your data under certain conditions (the “right to be forgotten”).
- Restriction: You may request that we limit how we process your data.
- Portability: You may request the transfer of your data to another service provider.
- Objection: You may object to the processing of your data for direct marketing.
To exercise these rights, please contact us at hemp@ecoropedecor.com.
8. International Transfers
As a Singapore-based company serving the European market, your data is transferred from the European Economic Area (EEA) to Singapore. We ensure that such transfers are protected by appropriate safeguards, including Standard Contractual Clauses or by relying on Singapore’s robust data protection framework (PDPA) to ensure an adequate level of protection.
9. Third-Party Links
Our Site may contain links to other websites. This Privacy Policy applies only to www.ecoropedecor.com. We are not responsible for the privacy practices of external sites and encourage you to read their respective policies.
10. Contact Us
For any questions regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Oceangate Trading Pte Ltd
10 Admiralty St, #06-66, Singapore 757695
Email: hemp@ecoropedecor.com
Phone: +65 67537735
