1. Payment Methods and Processing
At ecoropedecor, we facilitate a professional and streamlined checkout experience. We accept major credit and debit cards, including Visa, Mastercard, and American Express.
All transactions are processed through Stripe, a leading international payment infrastructure. When you provide your payment details during checkout, the information is handled through encrypted channels. Please note that you are not required to maintain or log into a Stripe account to complete your purchase; payment is made directly through our secure interface.
2. Data Protection and Compliance
In accordance with the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) within the European Union, we are committed to the professional management of client data.
- Consent and Cookies: Our website utilises a cookie consent mechanism. Non-essential cookies are only activated once you have explicitly selected the “Accept” option on our cookie banner.
- Privacy Integrity: For detailed information on how we manage and store personal data, please refer to our dedicated Privacy Policy page.
3. Transaction Monitoring and Billing
To maintain the integrity of our commercial operations, our payment processor conducts regular assessments and monitors for irregular transaction patterns. This oversight helps maintain a reliable environment for all clients.
Please be advised that your bank statement will reflect the charge under our parent entity: Oceangate Trading Pte Ltd. Ensuring that your billing information matches the details provided during checkout will facilitate a smooth verification process.
4. Order Fulfilment
Upon the successful authorisation of your payment, your order will proceed to the fulfilment stage. The timelines for dispatch and delivery are governed by our established Shipping Policy, which is available for review on our website.
5. Customer Support
Should you have any inquiries regarding your transaction or require assistance with the payment process, our support team is available via the contact details provided below. We strive to provide a comprehensive response to all email correspondence within 24 hours.
Contact Details:
- Brand Name: ecoropedecor
- Company Name: Oceangate Trading Pte Ltd (UEN: 200100921H)
- Registered Address: 10 Admiralty St, #06-66, Singapore 757695
- Email: hemp@ecoropedecor.com
- Telephone: +65 67537735
