1. General Overview
All orders placed via www.ecoropedecor.com are managed and fulfilled by Oceangate Trading Pte Ltd (Registration No.: 200100921H). We maintain direct oversight of our inventory to ensure efficient processing and service reliability. Our logistics operations are dedicated exclusively to customers within the European region.
2. Logistics Partners & Service Areas
To facilitate reliable transit, we collaborate with premier international carriers, including DHL, FedEx, and UPS Priority services. Currently, our distribution is limited to destinations within Europe.
3. Processing & Transit Times
- Order Dispatch: Upon confirmation of an order, items are prepared for transit and typically dispatched from our Singapore facility within 1 to 2 working days.
- Estimated Delivery: The anticipated transit window for European destinations is between 7 to 11 working days from the date of dispatch.
- Please note: Transit times are estimates based on carrier data and may be subject to external factors such as seasonal volumes or customs procedures.
4. Order Tracking & Notifications
We prioritise transparency throughout the fulfilment journey. An automated tracking system is employed to provide status updates to the email address provided at checkout. Customers will receive notifications at key milestones, including:
- Confirmation of dispatch from our facility.
- Arrival at regional logistics hubs.
- Out-for-delivery status within the local jurisdiction.
5. Delivery Address & Origin
All consignments are fulfilled and dispatched from our registered operational premises: Oceangate Trading Pte Ltd 10 Admiralty St, #06-66, Singapore 757695
6. Delayed or Missing Consignments
In the event that a delivery exceeds the standard anticipated timeframe, we will initiate a formal investigation with the respective carrier. Based on the findings of the inquiry, Oceangate Trading Pte Ltd will facilitate a resolution, which may include a full reimbursement or a replacement of the items, ensuring the consumer’s interests are protected in accordance with statutory rights.
7. Customs & Import Duties
As an international shipment, deliveries to European jurisdictions may be subject to local import duties and taxes. The recipient is responsible for any such charges imposed by the destination country’s customs authorities.
8. Contact Information
For enquiries regarding the status of a shipment or logistics concerns, please contact our support team:
- Email: hemp@ecoropedecor.com
- Telephone: +65 67537735
